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Deployment Manager

Remote Operations Role – National Installations

MK Quilts is seeking a highly organized, detail-driven professional to coordinate machine deliveries and installations across the U.S. This role ensures every customer installation is scheduled, prepared, and executed smoothly.

This is an operations and logistics leadership role — not a field labor position.

About the Role

The Deployment Manager is responsible for planning, coordinating, and overseeing machine installations performed by contract technicians. You ensure the right technician, tools, timing, and customer preparation align so each install is successful on the first visit.

You are the bridge between:

  • Sales
  • Customers
  • Installation Technicians
  • Support & Training

Primary Responsibilities

Installation Scheduling & Logistics

  • Schedule installations with customers and technicians
  • Coordinate travel timing and site readiness
  • Confirm equipment, parts, and tools are prepared
  • Maintain installation calendar and timelines

Technician Coordination

  • Assign installers based on location and skill fit
  • Provide job details and checklists
  • Serve as escalation point during installations
  • Track technician performance and reliability

Customer Readiness

  • Confirm room measurements, electrical access, and site prep
  • Set expectations for install day and training flow
  • Ensure customer paperwork and documentation are complete

Quality Control

  • Review installation photos and reports
  • Identify recurring issues and improve procedures
  • Maintain installation checklists and standards

Cross-Department Communication

  • Work closely with sales on delivery timing
  • Coordinate with support for post-install needs
  • Update CRM and internal tracking systems

What Success Looks Like

  • Installs completed without avoidable delays
  • Technicians arrive prepared and informed
  • Customers feel guided and confident
  • Fewer post-install support issues
  • Clear documentation and communication

Required Skills

  • Strong organizational ability
  • Experience coordinating logistics or projects
  • Comfortable managing multiple moving parts
  • Clear written and verbal communication
  • Problem-solving mindset
  • Comfortable with CRM and scheduling systems

Helpful Background (Not Required)

  • Operations or project coordination
  • Field service scheduling
  • Technical product support
  • Quilting or sewing industry familiarity

Work Style

  • Primarily remote
  • Structured but fast-moving environment
  • Frequent communication via email, phone, and CRM
  • Requires calm decision-making when schedules shift

Why This Role Matters

This position allows MK Quilts to scale nationally while maintaining installation quality. The Deployment Manager removes operational strain from leadership and ensures every sale transitions smoothly into a successful setup.

Compensation

  • Full-time or part-time considered
  • Competitive pay based on experience

Interested?

Send Resume/CV to: jobs@mkquilts.com

Dependable coordinators who thrive in organized, fast-paced environments are essential to our continued growth.